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Booking & Cancellation Policies

Booking and Cancellation Policy for all K-12 educational field trips:

Fieldtrip Deposit: To secure your program date, a 20% deposit payment must be received within 30 days of a booking confirmation (ie. a GCA education staff member has put you in our calendar and you have received an invoice from us). Beyond the 30 days, if no deposit is paid, it is possible that your program date(s) may be given away. 
Fieldtrip Final Payment: We accept changes to class size number and for bus rental requests up to 3 days (72h) prior to your program start date. Three days prior to your program start date, we will send you a final invoice for the remaining amount owed. Final payments must be paid on or before your program start date. 
Cancellations: All program payments (including your 20% deposit) are fully refundable up to two weeks prior to your program start date. Your 20% deposit will be forfeited for cancellations within two weeks of your program start date. Any amounts additional to your 20% deposit will be reimbursed for cancellations within two weeks of your program start date. 
Accepted Payment Types: We accept cash, cheques addressed to the Galiano Conservancy Association or credit card (online with Stripe or in person with Square) payments. Please note that all credit card payments are subject to a 2.2% credit card processing fee. If you would like to pay in-person with a credit card on your program day please let us know at least 24 hours in advance. 

Thank you for your understanding.